Privacy Policy
Voice & Presence Solutions (referred to as "we," "us," or "our") is committed to protecting the privacy of individuals who visit our site or use our services. This policy outlines how we collect, use, process, disclose, and protect your information when you interact with our online platform and services, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect various types of information when you use our service:
Personal Information: This is information that can identify you as an individual. It may include: - Contact details: Name, email address, postal address. - Account information: Username, password (hashed). - Payment information: Details necessary to process payments for services, such as credit card information or bank details (processed securely via third-party payment processors). - Information you provide when you communicate with us: Content of your inquiries, feedback, or service requests. - Information related to the services you engage in: Details about workshops attended, coaching sessions, or training programs.
Usage Data: This is information about how you access and use our site. It may include: - IP address, browser type, operating system. - Pages visited, time spent on pages, links clicked. - Referring website addresses. - Device information.
How We Collect Information
We collect information through various methods: - Directly from you when you provide it to us, such as when you sign up for an account, register for a workshop, fill out a form, communicate with us, or participate in our services. - Automatically as you navigate through the site using cookies and similar technologies. - From third parties, such as payment processors, or analytics providers, in compliance with their own privacy policies and applicable law.
Lawful Basis for Processing
We process your personal data based on the following legal grounds under GDPR: - Performance of a contract: When processing is necessary to fulfil our obligations under a contract with you (e.g., providing the training or coaching services you purchased). - Your consent: When you have given clear consent for us to process your personal data for a specific purpose (e.g., signing up for a newsletter). You have the right to withdraw consent at any time. - Legitimate interests: When processing is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud, ensuring site security, conducting analytics). - Legal obligation: When processing is necessary to comply with a legal obligation to which we are subject.
How We Use Your Information
We use the information we collect for various purposes, including: - To provide, operate, and maintain our service. - To process transactions and deliver the services you request, such as enrolling you in workshops or arranging coaching sessions. - To communicate with you, respond to your inquiries, and provide customer support. - To send you technical notices, updates, security alerts, and support and administrative messages. - To improve, personalize, and expand our site and services. - To understand and analyze how you use our service. - To develop new products, services, features, and functionality. - To detect, prevent, and address technical issues or fraudulent activity. - For marketing purposes, such as sending you information about our services that may be of interest to you, in accordance with your communication preferences and applicable law. - To enforce our terms, conditions, and policies.
Sharing Your Information
We do not sell your personal information. We may share your information in the following situations: - With service providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed. - With your consent: We may share your information with your consent or at your direction. - For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to protect our rights, property, or safety or that of others. - Business transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of that transaction.
Data Security
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Under GDPR, you have certain rights regarding your personal data: - The right to access: You have the right to request copies of your personal data. - The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. - The right to erasure: You have the right to request that we erase your personal data, under certain conditions. - The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions. - The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions. - The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. - The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us in writing at the address provided below. We may require you to provide proof of identity.
Cookies and Similar Technologies
Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.
Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us in writing at:
Voice & Presence Solutions
15 Seefeldstrasse
Floor 3
8008 Zurich
Switzerland